Over the last year, retailers have had their resiliency and supply chains tested in response to COVID. As online orders surged with stay-at-home mandates, companies struggled to meet demand with a decreased workforce and broken supply chain. Over a year later, as cities open back up, many retailers are wondering "what's next?"
Voice picking, also known as voice-directed picking and Pick-by-Voice (PbV), is a super-efficient hands-free order picking method where the picking associate wears a microphone-equipped headset, used to verify items and their quantities. The multi-modal functions mean that 2-way communication is often enabled, so pickers can respond to operator queries when necessary. This high-demand picking method is being adopted by retail distribution centers.
Also known as pick-by-vision, this contemporary approach to warehouse picking works by providing order pickers with guided visual cues projected on their Head-Mounted Displays (HMD) throughout the picking journey. If there’s an error, the mistake is flagged and the picker can correct it immediately. This saves retailers from making costly mistakes brought on by returned orders.
In this day and age, it is so important to have a successful buy online, pick up in store (BOPIS) experience with more and more customers purchasing items online. It may seem like a very simple process, but messing up even one small step in between could cause cart abandonment, miss picks, or customers arriving at the wrong pickup location - all resulting in frustrated customers.
Pick-to-light, also known as Pick-by-Light (PbL), is a light-directed system that shows a warehouse picker the exact location of the item and the number of items they need to pick. Pick-to-light systems can help operators accurately pick over 450 items per hour.
Pick-by-Paper is the oldest and most common method of item picking and works just as it sounds: associates fulfill orders by picking items from a paper list.
There are several important aspects of having a successful buy online, pick up in-store (BOPIS) experience, starting with the obvious: how easy it is for a customer to make the purchase online - all the way through when they pick up the items in-store. Messing up even one small step in between could cause cart abandonment, the wrong item being selected, or customers arriving at the wrong pickup point, all resulting in frustrated customers.
This week, Ox welcomes our newest team member and Chief Revenue Officer, Brian Clark.
If the rapid deployment of vaccines across the country is any indication, life will soon return to normal. This means that mall-based retail stores and other businesses are going to begin to open up and operate at full or near-full capacity.
Shoppers are no longer frequenting the grocery store for their weekly stock-up like they did pre-COVID. Instead, they’re using grocery delivery or curbside pickup, causing retailers to rethink their space, customer experience, and last-mile delivery.