There are several important aspects of having a successful buy online, pick up in-store (BOPIS) experience, starting with the obvious: how easy it is for a customer to make the purchase online - all the way through when they pick up the items in-store. Messing up even one small step in between could cause cart abandonment, the wrong item being selected, or customers arriving at the wrong pickup point, all resulting in frustrated customers.
If the rapid deployment of vaccines across the country is any indication, life will soon return to normal. This means that mall-based retail stores and other businesses are going to begin to open up and operate at full or near-full capacity.
Shoppers are no longer frequenting the grocery store for their weekly stock-up like they did pre-COVID. Instead, they’re using grocery delivery or curbside pickup, causing retailers to rethink their space, customer experience, and last-mile delivery.
With more retailers embracing eCommerce and the omnichannel experience, warehouse sizes are becoming more dynamic. There are massive warehouses like Walmart’s latest 630,000 square foot distribution center, and smaller modular warehouses called micro-fulfillment centers, built for the sole purpose of fulfilling in-store deliveries and curbside pickups.
In 2015, Target’s foray into the international market came to an abrupt end. Target Canada laid off 17,000 workers, closed hundreds of stores, and shut down its business operations in Canada.
In 2020, eCommerce sales grew a whopping 44%, but not all retailers saw equal revenue gains. The businesses that boomed were the ones that identified and adapted to the change with effective eCommerce and BOPIS strategies.
Wondering how they did it?
Whether you’re new to the space and trying to institute new processes and software or you’re an established business trying to pivot or optimize, we’ve got the tech, tools, and tactics you need. In this webinar, we discussed how to:
Buy online pick up in-store (BOPIS) was an optional feature offered by retailers before the covid19 pandemic. Fast forward to 2021, BOPIS has basically become one of the most important retail services for survival.
From the start, Ox’s mission has been to level the playing field for retailers by making technology that’s accessible, scalable, and good for business. When we set out to build the best end-to-end solution for retailers, we had no idea what was on the horizon.
The rise of buy online, pick up in-store (BOPIS), microfulfillment centers, and eCommerce has many companies rethinking their fulfillment strategies to ensure they remain competitive. Speed, accuracy, and efficiency issues compound as order increase, making it more essential than ever for companies wanting to increase business to adapt.
Wondering how to improve your warehouse pick rate? You’re not alone. As eCommerce and retail grows, every warehouse wants to improve the efficiency and accuracy of their employees by moving the needle on warehouse picks per hour.
It might be time to look at your technology.
If you’re using clipboards and old school scanners, it’s more than likely reaping havoc on your picks per hour. It’s the least efficient method of warehouse picking because pickers are forced to look back and forth between inventory and paper to get and confirm the product info, opening them up to errors.