Even as cities continue to open back up, curbside, pick up in-store (BOPIS), and alternative fulfillment solutions are far from getting kicked to the curb. In fact, retailers like Albertsons reported its fourth consecutive quarter of digital growth of over 200% in April, largely attributed to their delivery solutions, curbside pickup capabilities, and innovative apps.
Over the last year, retailers have had their resiliency and supply chains tested in response to COVID. As online orders surged with stay-at-home mandates, companies struggled to meet demand with a decreased workforce and broken supply chain. Over a year later, as cities open back up, many retailers are wondering "what's next?"
Shoppers are no longer frequenting the grocery store for their weekly stock-up like they did pre-COVID. Instead, they’re using grocery delivery or curbside pickup, causing retailers to rethink their space, customer experience, and last-mile delivery.
In 2020, eCommerce sales grew a whopping 44%, but not all retailers saw equal revenue gains. The businesses that boomed were the ones that identified and adapted to the change with effective eCommerce and BOPIS strategies.
Wondering how they did it?
Whether you’re new to the space and trying to institute new processes and software or you’re an established business trying to pivot or optimize, we’ve got the tech, tools, and tactics you need. In this webinar, we discussed how to:
Buy online pick up in-store (BOPIS) was an optional feature offered by retailers before the covid19 pandemic. Fast forward to 2021, BOPIS has basically become one of the most important retail services for survival.
We’re currently in the middle of a third wave of the Covid-19 pandemic. Unfortunately, even with vaccines being rolled out as fast as possible, there are new strains that have been proven to be more infectious than the first strain.
Retail workers and other customer-facing employees in retail outlets stores are at an even higher risk of infection, not just from the micro-droplets, but also from contact with common surfaces. Studies have shown that the coronavirus can live on surfaces for as long as 3 days.
This means that the handheld devices used in retail stores are increasing the risk of retail workers being exposed to infection in the workplace. These surfaces are dangerous to both employees and customers.
While the competition between retail brands has always been fierce, the global pandemic has upped the ante. The stakes are higher than ever and retailers must learn to adapt or face bankruptcy as many have already done.
Online grocery shopping has become a key part of many of our daily lives due to COVID19. While this is good news for retailers, it comes with its unique challenges – faster shipping being the most prominent. It has become imperative for retailers to get customers their items very quickly.
Over the last few months, the retail sector has grown in unprecedented ways. In response to COVID19 and changing lifestyle habits among consumers, many retail brands are recording a dramatic increase in online revenue.
Retail sales in the 3rd quarter of 2020 showed an estimated revenue of almost $1.5 trillion USD in the US alone. That’s a 12 percent increase from the 2nd quarter, and a 36 percent increase compared to the 3rd quarter of 2019. Interestingly, online retail sales from eCommerce platforms accounted for 14.3%, or about $200 billion USD, of the total retail sales.
COVID-19 is decimating entire industries, crippling businesses, and crushing any economic growth that many countries have managed to increase since the 2008 recession. A visit to the average city shows rows and rows of shops boarded up with many other businesses on the brink of bankruptcy. On the other had, some retail giants such as Walmart, Target, Amazon, and Kohl’s have actually managed to grown significantly in the wake of the pandemic.
In response to the COVID, consumers are doing most of their shopping online, and retail stores are deploying a series of delivery options that are designed to keep both retail workers and consumers safe. Retails that have learned and adapted to these changes quickly have benefitted from tremendous growth in the last year.