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In 2020, supply chains went up in flames, but they’ve just taken a more literal turn. Ocado canceled thousands of orders for their order picking robots after reports of them causing a fire in the Erith fulfillment center last week. The online grocer said it was caused by three of the robots colliding into each other.
Over the last year, retailers and grocers have learned a lot about what it takes to compete in the BOPIS and curbside battle - but some are coming out ahead.
Those that survived a year of stress testing supply chains, deliverability, and eCommerce are now cautiously wondering what lies ahead for the remainder of 2021 and beyond. The answer is both: opportunity and uncertainty.
As retailers and consumers begin to open their doors, what will return to normal and what will continue to expand or change? Let’s take a look at some of the changes we’re seeing in the grocery and retail space.
Shoppers are no longer frequenting the grocery store for their weekly stock-up like they did pre-COVID. Instead, they’re using grocery delivery or curbside pickup, causing retailers to rethink their space, customer experience, and last-mile delivery.
