What is Voice Picking?
April 29 2021, Arianna Thayer
Voice picking, also known as voice-directed picking and Pick-by-Voice (PbV), is a super-efficient hands-free order picking method where the picking associate wears a microphone-equipped headset, used to verify items and their quantities. The multi-modal functions mean that 2-way communication is often enabled, so pickers can respond to operator queries when necessary. This high-demand picking method is being adopted by retail distribution centers.
Voice picking is a favorite for many retail warehouse operations because of its many advantages. These include:
- Improved picking accuracy by as much as 85 percent in surveyed distribution centers –overall, voice picking has a very low error rate; usually around 0.08 percent
- Voice picking platforms are designed to be easily integrated into your current warehouse management, order management, inventory management, and supply chain systems
- Easy to use as they a shorter learning curve and require very minimal training
- Eliminates the need for a paper-based picking process
- Optimizes the order picker’s pick path –this means less travel time and faster order picking
- Increases warehouse workers’ productivity –workers tend to pick more items with high accuracy when they don’t have to multitask
- Lowers employee turnover – workers are generally happier when the picking process is simplified, their safety is assured and their error rates are down
- Reduces the risk of injury which is typically caused by distractions on the warehouse floor
Compare Voice Picking to Paper Picking, Pick-by-Light, and Vision Picking.